Return & Exchange Policy

Return & Exchange Policy Overview

At OUTFIT 360, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes items may not meet your expectations, and we want to make the return and exchange process as seamless as possible.

We offer a 14-day return and exchange policy from the date of delivery. This policy applies to all eligible products purchased from our online store, subject to the terms and conditions outlined below.

Eligibility Criteria

To be eligible for a return or exchange, items must meet the following conditions:

• Items must be unused, unworn, and unwashed
• All original tags and packaging must be intact and attached
• Items must be in their original condition as received
• Proof of purchase (order confirmation or receipt) must be provided
• Return request must be initiated within 14 days from the delivery date

Acceptable Reasons for Returns & Exchanges

We accept returns and exchanges for the following reasons:

• Damaged Items: Products received with physical damage or defects
• Defective Products: Items with manufacturing faults or quality issues
• Incorrect Items: Wrong product, size, or color delivered
• Size Exchange: Exchange for a different size (subject to stock availability)
• Manufacturing Faults: Any production-related defects or irregularities

Non-Returnable Items

The following items are not eligible for return or exchange:

• Items that have been worn, washed, or used
• Products with removed or damaged tags and packaging
• Customized or personalized items
• Clearance, promotional, or final-sale products
• Items purchased during special discount events marked as non-returnable
• Products showing signs of wear, stains, or alterations

Damaged or Incorrect Product Reporting

If you receive a damaged, defective, or incorrect product, you must report it within 48 hours of delivery. Please follow these steps:

• Contact our customer support team immediately via email or WhatsApp
• Provide clear photographs of the damaged or incorrect item
• Include photographs of the product packaging and tags
• Share your order number and delivery details
• Describe the issue in detail

Our team will review your case and provide a resolution within 24-48 business hours.

Return Request Process

To initiate a return or exchange, please follow these steps:

• Step 1: Contact our customer support team via email at outfit360offical@gmail.com or WhatsApp at +92 370 5708887
• Step 2: Provide your order number, item details, and reason for return
• Step 3: Our team will review your request and provide return authorization if eligible
• Step 4: Pack the item securely in its original packaging with all tags attached
• Step 5: Ship the item to the address provided by our customer support team
• Step 6: Once we receive and inspect the returned item, we will process your refund or exchange

Refund Policy

Refund Eligibility:

• Refunds are issued only for eligible returns that meet all criteria
• Items must pass our quality inspection upon receipt
• Refunds are processed to the original payment method used during purchase

Refund Exclusions:

• Original shipping charges are non-refundable unless the return is due to our error
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
• Any applicable transaction fees or payment gateway charges are non-refundable

Inspection & Processing Timeline:

• Upon receiving your returned item, our team will inspect it within 2-3 business days
• If the return is approved, refunds will be processed within 5-7 business days
• Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to reflect in your account
• You will receive an email confirmation once your refund has been processed

Exchange Policy

We offer exchanges for size adjustments or product variations, subject to stock availability. If the requested size or item is unavailable, we will offer a refund or store credit as an alternative.

Exchange requests must be made within 14 days of delivery and follow the same process as returns. Once we receive and approve your exchange request, we will ship the replacement item at no additional cost (if the exchange is due to our error).

Order Cancellation Policy

Orders can be cancelled before shipment only. Once an order has been dispatched, it cannot be cancelled. To cancel an order, please contact our customer support team immediately with your order number.

If your order has already been shipped, you may refuse delivery or initiate a return once you receive the item, subject to our return policy terms.

Customer Responsibilities

• Ensure items are securely packaged to prevent damage during return shipping
• Obtain proof of shipment and tracking information when returning items
• OUTFIT 360 is not responsible for items lost or damaged during return transit
• Customers are responsible for return shipping costs unless the return is due to our error

Policy Updates

OUTFIT 360 reserves the right to update or modify this Return & Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically.